Enrolment Deferement, Suspension or Cancellation
VLIBTC Management and staff are committed to assessing and recording all deferments, suspensions or cancellations of study, ensuring that students within the process are informed of their rights and provided with due care and where relevant opportunities of appeal. Students who apply for deferment may do so on the basis of compassionate or compelling grounds. Students who are contravening the ‘Rules of Enrolment’ at VLIBTC may have their enrolment suspended or cancelled.
The Rules of Enrolment at VLIBTC include:
Where a student records "Not Yet Competent" for more than half of all subjects studied in two consecutive study periods VLIBTC
Management will notify the student in writing of their intention to report their unsatisfactory course progress to DEEWR/DIAC. Students may appeal the decision (refer to the VLIBTC complaints and Appeals Procedure).
Students who fail to attend class on two consecutive days will be contacted by the Overseas Contact officer and a reason for their
non attendance requested.
Students who fall below 80% attendance will be at risk of course suspension or enrolment cancellation.
The grounds and procedures for deferments, suspensions or cancellations of study are listed in the Student Handbook and on the government website www.immi.gov.au/students/visa-conditions-students.htm
Course Fee Refund Policy
Students seeking a Course Refund should direct their initial inquiry to the Enrolling Officer or Overseas Contact Officer. The Enrolling officer and Overseas Contact officer shall provide the enrolled or enrolling student with information relating to and access to the course fee refunds procedure.
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Complaints and Appeals Process
The complaints and appeals procedure of VLIBTC shall ensure that all complaints are dealt with in a constructive and timely manner at no cost to the complainant. An overseas student that has a complaint should first approach a training staff member or the Overseas Student Contact Officer and explain their complaint.
The student’s complaint if not satisfactorily resolved, can be appealed and will be reported to the next VLIBTC management meeting or dealt with within 10 days of lodgement. Accessing the Complaints and Appeals process does not put the student’s enrolment at risk. The decision of VLIBTC management concerning the complaint and subsequent appeal outcomes will be advised to the student in writing as soon as possible following the meeting.
Students have 20 working days in which to appeal following receipt of a Notice of Intention to Report. VLIBTC will maintain a student’s enrolment until the complaint or appeal process entered into is concluded. Should a student choose not to access the complaints and appeals processes within the 20 working day period, withdraws from the process or the process is completed and results in a decision supporting VLIBTC, VLIBTC will notify the Secretary of DEEWR through PRISMS of the student not achieving satisfactory course progress as soon as possible
CEO / Management meeting
On receiving a client feedback form detailing a grievance, the CEO or management meeting shall discuss the nature of the grievance and identify the cause of the grievance and the appropriate cause of action to satisfy the complainant’s grievance and if requested by the student provide an appropriate time for the student to present their complaint personally.
The CEO shall complete the client feedback form recording the proposed solution and reason for the outcome and advise the complainant of the proposed solution in writing.
The written advice to the complainant shall detail the proposed solution and reason for the outcome and include information and procedures concerning the complainant’s right to appeal the proposed solution and their right to request for an independent adjudicator which will be at no or little cost to the complainant.
If you wish to lodge an external appeal or complain about this decision, you can contact the Overseas Students Ombudsman. The Overseas Students Ombudsman offers a free and independent service for overseas students who have a complaint or want to lodge an external appeal about a decision made by their private education or training provider. See the Overseas Students Ombudsman website www.oso.gov.au or phone 1300 362 072 for more information.
The Overseas Students Ombudsman can investigate complaints about action taken by private providers in connection with overseas students. Complaints might, for example, be about:
Refusing admission to a course
Fees and refunds
Course or provider transfers
Course progress or attendance
Cancellation of enrolment
Accommodation or work arranged by a provider
A provider not doing something or taking too long to do something
- Incorrect advice given by an education agent who has an agreement with a private provider. NOTE: VLIBTC does not use Education Agents.
VLIBTC Management and staff are committed to ensuring that all enrolling students are provided with necessary, timely and accurate information that relates to its training and assessment services available to overseas students.
In receiving an enrolment enquiry or application from an overseas student:
- The enrolling staff member shall ensure that all applicants are aware of VLIBTC’s Overseas Prospectus information.
- The Enrolment Kit includes: VLIBTC Prospectus, International Prospectus Supplement, International Application Form with references, Annual Calendar, International Tuition Fees and ESOS Framework
- The enrolling staff member shall enquire and assess whether the applicant’s qualifications, experience (including work) and English language proficiency are appropriate for the course for which enrolment is sought. Refer to 1. International Admission Requirements and 2. English Equivalency Information
- The enrolling staff member must review the applicant’s educational records against the applicable course entry requirements and only accept a student’s enrolment where a student’s educational records satisfy the applicable course entry requirements.
- The enrolling staff member shall alert VLIBTC management where an applicant’s English language proficiency is identified as being below a ‘C’ Level (Australian year 10) or an IELTS overall band-score test is below 5.5 The student may be referred to PICE (Perth International College of English) for further English bridging training or potential ELICOS course enrolment.
- The enrolment officer shall inform the applicant that in the event of a referral to another College for English Bridging, the applicant must comply with that Institution’s enrolment procedures for the English Bridging Course. This would impact Visa requirements and course completion times.
- Where an applicant has met the course entry requirements of VLIBTC. The enrolling officer may commence the Enrolment procedure.
- The enrolling staff member shall provide (by mail, email or by hand) the applicant with a letter of offer and acceptance for the relevant course being applied for.
- On receiving a completed Letter of Offer and Acceptance the enrolling staff member shall ensure that enrolling student has signed VLIBTC’s letter of offer and acceptance and that they have acknowledged their receipt of the ‘ESOS Framework’ by ticking the relevant box on the letter of offer and acceptance.
- The enrolling staff member shall ensure that they only receive course money from a student after or at the same time the signed letter of offer and acceptance has been received.
- Once the application and letter of offer and acceptance has been received the enrolling staff shall initiate an electronic confirmation of enrolment (ECOE) through the PRISMS system and return the VLIBTC signed Letter of Offer and Acceptance and relevant ECOE to the student.
- The enrolling staff member shall report to VLIBTC Management advice of any student who fails to commence his or her course within 10 days of their non commencement.
- VLIBTC Management shall report any student for non commencement of courses via the PRISMS System within the ESOS Act (Section 19.1c) requirement of 14 days.
RPL and Course Credits Policy
VLIBTC is committed to providing up-to-date and relevant RPL and Course Credit information to all students. No RPL will be granted for individual units or subjects because of the impact on Visa requirements and course completion times. Pack available on request.
If you feel that a student or staff member has harassed or bothered you in any way, please ask to see our Deputy Principal or Dean of Students immediately.
Any student found to be deceptive, harassing other students or staff, or breaking the law in any way, will face disciplinary action. This may involve asking the student to leave the college immediately, and if appropriate, may involve a report to the Police.
Privacy and Access
Student records and confidential information retained by VLIBTC shall be safeguarded by all staff and faculty at all times. Student Records and confidential information shall not be disclosed to a third party without written consent from the student. Students have the right to view copies of their records or ask for a correction to such records where an error has occurred.
Completion of this course does not give automatic entry into full-time ministry. It will, however assist in preparing you for fulltime ministry or market place ministry and the fulfilment of God's call on your life.
Access and Equity
VLIBTC is committed to access and equity principles and does not discriminate against enrolment of students on the basis of sex, race, colour, national origin, denomination or physical disability. All staff is aware of the dangers of gender bias and discriminatory language. VLIBTC will continue to work to eliminate any such bias from all lecture content in the curriculum. Health concerns or disabilities which may affect the student's studies should be noted on their application and discussed in the personal interview. If students have disabilities which create difficulties with normal assessment procedures, they will be given alternate means of demonstrating their competence if possible.
Victory Life International Bible Training Centre will market its educational product with integrity, accuracy and professionalism. All photographs and videos captured on the campus and VLC premises are the property VLC and VLIBTC and they reserve the right to use any material for marketing and promotional purposes.
Education Agents Policy
VLIBTC does not use Education Agents.